[forcer]

as soon as i noticed 10mb was available i upgraded to it. it then said on was on 10mb which in my eyes was correct... i only have an sb4100 so i asked my mum to call NTL and get a new modem so i could get full speed, when she foned they said we don't need 1 since we are only on 2mb which is fine for our modem. i told my mum this is wrong as i know i upgraded to 10mb. she showed me a bill and it was infact the price for the 2mb... i just went on the ntl site to try to upgrade and it said i'm on 10mb - the highest.

i get upload speeds of about 60kbps and 500kbps on average on my modem, thats too fast for 2mb anyway right???

gunna phone the CS tomorrow but looks like i'm getting 10mb for price of 2mb and i dnt know how or why...if they find out they can't charge me the extra cash right, i mean its not my fault?? will be hard to explain tht we need a new modem coz i'm on 10mb when it shows them i'm on 2mb