Hi, My name is mike and I have been with NTL on and off now for about 3 - 4 years. I first started using ntl's dialup service.. then as time has gone on, gradually upgraded my speeds.. I am now using thier 2MB BB. But I have had one problem that has been constant throughout my usage.. If ever I use somewhere like Yousendit or Megaupload I keep getting messages saying that my IP has downloaded this file XXX thousand times today.. I get this on a lot of sites.. and boy it sux.. Dont get me wrong, NTL BB is great in the respects that I dont have to pay for a land line telephone that Im not going to use so it ease is excellent.. I see very little connection problems except maybe at 2am when things go dead.. I presume its some sort of update and I have to refresh my modem.. other than that things are great..
But when it comes to customer services.. NTL leave alot to be desired. For instance.. I had to downgrade my speed to 1MB for a while due to the need of purse strings being tightened. I went to the NTL.com site and noticed they were doing 2MB BB for the same price I was paying for 1MB so I rang them and asked them why I was still paying so much for a 1MB connection while everyone else was paying the same price and getting 2MB and that I wasnt happy that they hadnt ajusted my accounts bill accordingly or made no effort to upgrade my speed.
After a lengthy conversation they offered me 2MB BB for a price of £10.99 for the first 3 months and to ring back after 3 months to see what other deals were available.. naturally I snapped their arm off a this and they told me to give it an hour to upgrade my speed to 2MB.. A whole day went by and no speed upgrade.. I logged into my account to see if any changes had been made and low and behold.. nothing.. so I upgraded manually and thought no more about it.
1 month later a bill for £24.99 flops on my door mat for 2MB BB. It had partial charges for the 1MB BB and the 2MB upgrade costing £24.99. .. Naturally I telephoned them and they said that there was no way anyone would offer me 2MB BB for £10.99 they didnt even do a package like that... after an argument and providing verbal statements of 3 people who were in the house when they offered me the £10.99 deal they reluctantly offered me 2MB BB for £12.99. . and to this day I havnt received a bill...
this wouldnt be the first time I have been practically called a blatent liar by NTL CS nor been fobbed off by cr*p.. infact at one point I spent 3 weeks solid phoning them to sort out their incompitence.. I am starting to think that a call center managed and ran by apes would infact be a more productive staff. And when you do phone these people to tell them you are not receiving bills.. again you must be lying cos the computer sent them
So when you do receive bills you are about 4 months behind yet if you phone them they dont do siddly squat anyway
Also.. one final word.. never ask an NTL CS agent to make notes on your account about anything you speak to them about cos they just dont bother to put them on unless you make them do it puppy walk style while you are on the phone to them and hear the keyboard clicking.
Other than that.. GREAT ISP
Like I said.. I would sooner put up with all that than have to pay for a phone line I dont want to get on the net
