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Originally Posted by Stuart C
IIRC, the somebody used to work in a Call Centre..
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Yep, Natwest (A great call centre at the time) and British Gas (Boiler breakdown - yuck - would never go back).
Used to love those 30 second calls at Natwest where people only wanted to know what time their branch closed or who their branch manager was. Some may think they were "stupid" questions but thy helped me keep my average call length under 2.45 min.
As for Ntl I've still not been convinced that it's anything more than a cynical money making ploy.
