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Originally Posted by perfect-bliss
HA! ur havin a winge about call charges, i dont think someone is gonna wanna call for somethin trivial and want to pay for it. Theyd just figure it out on their own. Like customers are advised of a time frame to expect a tech or install and they call to make sure theyre comin, and they could call like every hour. thatll stop now!
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I'm amazed at how people with attitudes like yours manage to stay in Tech Support. So customers call up with questions which have 'obvious' answers...well yes, obvious to you but have you ever stopped to think that not everyone has your level of knowledge?
And how dare people call back to ensure an install/tech visit is going ahead!
I mean, it's not like installs ever get missed only for the customer to call back to find out why and be told "sorry sir there's no mention of anyone been sent out to you" is it?