[perfect-bliss]

Well ive received calls where customers want to pay their vodafone bills, where they are asking silly questions which have obvious answers and also calls that have nothing to do with NTL. There are some weirdo's out there and i had a guy once telling me how much he loved me and was talkin about God. Ppl like that are holding customers in queues who have genuine problems, and ppl always moan about the call queue. Charging for the calls will mean less ppl call in therefore ppl who have a genuine query can get an answer quicker. Doin that will improve customer service