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Originally Posted by Chicken
Apparently the bank wont get involved as its too small an amount for any dispute, and NTL customer support are .. well.. I think most know how inept customer support is at NTL.
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The bank should refund any disputed DD amount no matter how small. In practise a lot of the bank staff either don't know the process or can't be bothered with the paperwork.
An ex-gf used to work in a bank and 9 times out of 10 they bumped direct debit queries back to the company instead of refunding the customer directly.
It was only when the customer really pushed it that they caved in and followed the DD guarantee process.