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Originally Posted by sturitch
It exactly the same in bristol mate and I have composed my first Letter of complaint asking for a refund.
I believe the programme watchdog are pulling bulldog in for a grilling over stuff like this so it in vouge maybe worth emailing them too.
I wish you the best of british at getting it sorted out.
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Living in Bristol also I've had it pretty bad for months; they've been refunding my bill in full each month but the problem appears to have been resolved - I've had decent 15-30 pings and full bandwidth availability for the last 3-4 weeks, which hopefully is to last.
The last time they did give me a refund though I spoke to someone fairly senior and he said they would not be able to continue refunding me, and the only choice would be to exit the agreement early (without cost) or pay the full fee. The guy explained that they'd been sending letters to some of their customers hoping to resolve some of the overuse of bandwidth - so maybe it's beginning to work...