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Re: ntl bills?
It sounds like they have charged you £10 to change your package.
If this is correct then they are stealing money from you as it is not in their terms & conditions etc. I belive they will introducing this fee from june or so people seem to say!
(I belive they have to give you 30 days notice before they can increase or add charges to your services)
Give them a call and ask what the £10 is for, if they say it is a charge for changing your package ask for it to be refunded and if they refuse go to your local CAB office who will advise you of your options.
Finally take them to court!
(I know I would)
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