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sturitch · 25-03-2006, 17:40

Hi i am new to this forum but have found some vey usefull information here and decided to join.
I have only recently discovered the kind of service I should be getting for the 4meg service I have been paying for and I have to say ignorance is bliss.
I have never had download speeds of more than 50kb/sec most often it was 10kb/sec. After going through it all with a technical support guy I am told I should be expecting 500Kb/sec and the problem was that the service in my area bristol is running at 95% capacity and is simply over subscribed.
I am not too technically aware and it has taken me six months to to get as far as discovering how poor this service is.
I have to write now to the main office in order to get somekind of compensation in the mean time one of the technical guys moved me on to a another ,"stream" and for a week i got used to the dissy heights of 250K/sec which was lovley however my fuse went and the power went off so my modem has gone back to the old service but now I cant get as far as a technical support guy to do the same thing as it a known service issue.
I have to wonder just how many other people are living in blissfull ignorance It would be very usefull if anyone else who has had simmilar problems especially if they have resolved them could tell me howor any general advice for the comuter dummy would be greatly appreciated.

25-03-2006, 17:40	#1
sturitch Inactive Join Date: Mar 2006 Posts: 14	slow speeds since sign up Hi i am new to this forum but have found some vey usefull information here and decided to join. I have only recently discovered the kind of service I should be getting for the 4meg service I have been paying for and I have to say ignorance is bliss. I have never had download speeds of more than 50kb/sec most often it was 10kb/sec. After going through it all with a technical support guy I am told I should be expecting 500Kb/sec and the problem was that the service in my area bristol is running at 95% capacity and is simply over subscribed. I am not too technically aware and it has taken me six months to to get as far as discovering how poor this service is. I have to write now to the main office in order to get somekind of compensation in the mean time one of the technical guys moved me on to a another ,"stream" and for a week i got used to the dissy heights of 250K/sec which was lovley however my fuse went and the power went off so my modem has gone back to the old service but now I cant get as far as a technical support guy to do the same thing as it a known service issue. I have to wonder just how many other people are living in blissfull ignorance It would be very usefull if anyone else who has had simmilar problems especially if they have resolved them could tell me howor any general advice for the comuter dummy would be greatly appreciated.