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sturitch · 25-03-2006, 16:07

hi i am new too and have been on the phone again today about the very slow download speeds .
I have just begun to uderstand what service i should be getting for the 4 meg service , the technical advisor told me 500kb/sec , in rality i have never had any mkore than 50k/bsec and more often it 10k/bsec .
After going through the whole process with the technical support people they tell me it is becuse they have too many people using the service approx 95% capacity so thats all they can provide.
So i amleft thinking why are we paying for a service thats not being delivered to day they tell it a known service issue so i can speak to an advisor. On the issue of refunds I have to write to their head quarters.

25-03-2006, 16:07	#5
sturitch Inactive Join Date: Mar 2006 Posts: 14	Re: Cable speed issues. hi i am new too and have been on the phone again today about the very slow download speeds . I have just begun to uderstand what service i should be getting for the 4 meg service , the technical advisor told me 500kb/sec , in rality i have never had any mkore than 50k/bsec and more often it 10k/bsec . After going through the whole process with the technical support people they tell me it is becuse they have too many people using the service approx 95% capacity so thats all they can provide. So i amleft thinking why are we paying for a service thats not being delivered to day they tell it a known service issue so i can speak to an advisor. On the issue of refunds I have to write to their head quarters.