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Originally Posted by schmoe001
I'm having similar problems with NTL. The place i was renting was put up for sale and i had to find somewhere else. The place i found, NTL don't cover. When i rang them to cancel they told me i was breaching my contract (i had NTL for 4months) I never signed anything and i'd never been told by them it was a min 12 month contact. They told me it was on their terms & conditions which i was never given a copy of!!
Eventually, the girl told me i would only be charged for the cable for the duration of my "contract" and not for broadband, telephone & cable. I still wasn't happy but what could i do?
Then last week i got a bill for £370 with no explanation why. I rang customer services and spoke to a rather rude individual who basically told me that i shouldn't have taken NTL if i knew i was gonna be moving!!! Then proceeded to interupt me everytime i tried to talk!
I cancelled the DD as i want to know exactly what it is im being charged for first! I still have their equipment which they haven't bothered to collect as discussed!!
Should i just accept their word & pay them?? HELP!!
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Firstly I hope you get this sorted as soon as possible but, if you did not get any T&Cs why did you not ask for a copy or find out where you could get one, IMO it is not an excuse that you where not given one.
But like I said hope you get it sorted.