Looks like the press have picked up on it now....
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Originally Posted by Herts & Essex News
PLANS by cable firm ntl to replace its freephone fault reporting line with a national rate service has incurred the wrath of customers in Harlow - and local MP Bill Rammell.
The communications company, on which many residents have been forced to rely since it took over Harlow Council's communal aerial network several years ago, is to introduce the new 0871 and 0845 numbers from May.
This will mean a 5p per minute charge for calls to ntl's customer services department and 10p per minute for calls to the broadband helpline for those with the high-speed internet service.
The longer customers are kept on the line, the bigger the cut of call profits the former state-owned communications giant will receive. For numbers with the 0871 prefix, companies can earn up to 6p a minute for each call.
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