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Originally Posted by driver_problems
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Originally Posted by Anthony Al-Naqib
This is a bit late now I suppose, as I have already signed up to BT Broadband after reaching the end of my patience with NTL, but starting with a final question: Why is it so hard to disconnect? When customer service is open extended hours- why (unless its all part of the scam) cant they take disconnection notice? The can take package changes etc.... Its only a small point, but illustrative of the poor service provided by this company. I've had a week from ntHELL with them and the broadband service- feeling quite pleased I had finally bit the bullet and moved to BT, but then I am wound up further about the disconnection. To hell with it- special delivery letter on monday and the direct debit is already stopped! but WHY? Why are they so obtuse? Why try so damn hard to LOSE customers?
Thank you, I feel better now!
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you won't get away that easily. someone will be on the blower with an offer you can't refuse.  |
Too true! I reached breaking point a few weeks ago and after having had the reply, "No." to my request, "Are you going to send out an engineer tomorrow.", I said "Right, put me through to the department that can cancel everything.", I got someone on the phone a minute later discussing when the engineer would turn up. With a decent company (are there any?) you shouldn't have reached this stage, but it does seem to be the only language that ntl understands. Sad but true.