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Originally Posted by Jon M
Hopefully whoever you call at CS will be able to help.
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Except that I cannot get through to CS - just an annoying message about being busy and an engaged tone.
Is this a cunning strategy to avoid conversations about faults and cancellations?!!
---------- Post added at 19:08 ---------- Previous post was at 17:32 ----------
Well, I finally got through after going through alternative menus, and eventually got put through to a guy in India who tried to tell me that there is a fault today in Nottingham and that that would be causing the problem.
Fortunately I had the reply from my ntl feedback form in front of me and quoted it to him.
I was then put on hold for 15 minutes as I waited for TS to book an enginner.
Eventually the guy in India came back on the line and said that there was no one to take the call, and I should call back tomorrow after 6 to try again.
This is unbelievable. Customer service? Customer no-service I think. I cannot get an engineer to come out to mend a dodgy modem (that ntl have said is faulty), and is giving me only 35 minutes connection between each drop.
Not happy. Not happy at all.