Thread: NTL Internet access problems - 07 Mar 2006
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Old 22-03-2006, 22:58   #267
Barewolf
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Red face Re: NTL Internet access problems - 07 Mar 2006
Quote:
Originally Posted by magpie03
Can we claim a partial refund from ntl for these breaks in service? Are they able to charge for a service that they do not provide?
One or two occasional outages is understandable, but the recent occurances are a step too far. Something has to be done about it.
According to NTL the 10mb Service is "Up to 10Mb" and they cannot assure costumers the full 10 Meg. I know as i have had non stop issues with NTL since january 4th.

I have wrote a letter to the CEO and he has put me in contact with an Executive about the problems to which he has told me they couldnt garuntee the 10 meg service. I recieve speeds of less than 1/2 meg most nights and all i get from NTL is that they are aware and are working on the problem but this has been their same story since January.
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