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Originally Posted by Web-Junkie
Hope all goes well  |
I've had several late evenings at work, and so tonight was my first chance to actually ring ntl to request an engineer.
I had filled in the online form on the forum homepage complaining about the response from the call staff, and to be fair to one of the ntl workers they did reply with an agreement that the modem is faulty (apparently he checked some details and it has rebooted itself 1111 times recently!!). His suggestion was to ring to arrange an engineer.
So tonight I tried.
All I got was "All our staff are busy, please call back later [CLICK]" Phone call terminated.
This is really unacceptable customer service - to not even be able to ring and make a request for an engineer because of a fault with their equipment.
I have already phoned BT with a view to reactivating my phone line and using ADSL. It has to be more stable and a better standard than what I am getting at the moment.
ntl really does suck at the moment
, and I'd be interested to see how many customers they have lost over the past month with the recent problems.