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TerribleTerry · 22-03-2006, 19:24

I have been reading a number of messages where support engineers got something wrong and as a result maybe lost customers. Let us not forget though that the greatest of us make mistakes and as someone who has used Blueyonder (NTL) for the past 3 years I would like to stand up and tell you maybe a few things that Blueyonder never seem to capitalise on.

Not only is their on-line support generally excellent, it is 24/7 and free.

I have a number of companies that are served by my Blueyonder Account. one supplies keylogger software over the Net and every hour of downtime costs me money. Another of my companies does on-line bookings for cheap London hotels. Imagine the effect of protracted down-time to that one!

For years I used BT for my ISDN and quite frankly my own experience of their support was dismal. Not only did they cease my dial-up access which I use as a standby, they closed my entire account by accident. I had to go to a local call-box to find out what was going on and it took 3 whole days to get things back as intended.

So........I wanted to say how much I have appreciated the professionalism of the Blueyonder Tech Support guys and girls, but that being able to get telephone support at standard local call rates 24/7 lets me sleep soundly.

NO I do not work for anyone but myself and this recommendation is in thanks for all the help I have received in the past 3 years.

Terry

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22-03-2006, 19:24	#1
TerribleTerry Inactive Join Date: Mar 2006 Posts: 1	Blueyonder Tech Support I have been reading a number of messages where support engineers got something wrong and as a result maybe lost customers. Let us not forget though that the greatest of us make mistakes and as someone who has used Blueyonder (NTL) for the past 3 years I would like to stand up and tell you maybe a few things that Blueyonder never seem to capitalise on. Not only is their on-line support generally excellent, it is 24/7 and free. I have a number of companies that are served by my Blueyonder Account. one supplies keylogger software over the Net and every hour of downtime costs me money. Another of my companies does on-line bookings for cheap London hotels. Imagine the effect of protracted down-time to that one! For years I used BT for my ISDN and quite frankly my own experience of their support was dismal. Not only did they cease my dial-up access which I use as a standby, they closed my entire account by accident. I had to go to a local call-box to find out what was going on and it took 3 whole days to get things back as intended. So........I wanted to say how much I have appreciated the professionalism of the Blueyonder Tech Support guys and girls, but that being able to get telephone support at standard local call rates 24/7 lets me sleep soundly. NO I do not work for anyone but myself and this recommendation is in thanks for all the help I have received in the past 3 years. Terry [img]Download Failed (1)[/img]