Cable Forum - View Single Post - NTL Customer Services: Your personal experience

chrisjones · 22-03-2006, 08:23

Hi all..

Sorry to say it but its been nothing but hassle with regards to my NTL connections. I only signed up last December but so far have had to deal with:

1. Someone randomly changing my DDebit details without permission

2. Having to call CS THREE times to have the issue rectified, each time been told that the matter had been delt with only for not to be.

3. Billed for a 1mb line that doesnt exsist in my property.

4. Having to call THREE times to sort out the issue

5. Had CS lie to me claiming a Manager call back only never to bother doing so.

It may seem like im going out of my way to moan, but all this has happend within a 3 to 4 month window which simply isnt good enough by anyones standards. Ive had people tell me that 'Its well know that CS are crap' etc.. but really, is that reason enough for it being SO bad?

I would much preffer to sing NTL's praises and recomend them to mates/clients etc but right now theres not a chance in hell!

It seems that that they have a great system in place - its just the human element that is letting them down. I realise that this isnt the case for everyone in the UK .... is there anyone else here calling from the Harrogate area having such isses?

22-03-2006, 08:23	#684
chrisjones Inactive Join Date: Dec 2005 Location: Knaresborough UK Age: 45 Services: 100mb BB TiVo 500gb TV L Phone - Evening / Weekends Posts: 833	Re: NTL Customer Services: Your personal experience Hi all.. Sorry to say it but its been nothing but hassle with regards to my NTL connections. I only signed up last December but so far have had to deal with: 1. Someone randomly changing my DDebit details without permission 2. Having to call CS THREE times to have the issue rectified, each time been told that the matter had been delt with only for not to be. 3. Billed for a 1mb line that doesnt exsist in my property. 4. Having to call THREE times to sort out the issue 5. Had CS lie to me claiming a Manager call back only never to bother doing so. It may seem like im going out of my way to moan, but all this has happend within a 3 to 4 month window which simply isnt good enough by anyones standards. Ive had people tell me that 'Its well know that CS are crap' etc.. but really, is that reason enough for it being SO bad? I would much preffer to sing NTL's praises and recomend them to mates/clients etc but right now theres not a chance in hell! It seems that that they have a great system in place - its just the human element that is letting them down. I realise that this isnt the case for everyone in the UK .... is there anyone else here calling from the Harrogate area having such isses?