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Originally Posted by Stuart C
I have to admit, I am not sure what procedures NTL have in place for this sort of thing. I would advise you do what Paul says. When you phone CS, ask to speak to one of the managers. As Paul said, NTL might need to see a signed letter from a doctor.
Hope your partner's mum gets well soon.
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Thanks.
I actually told CS I'd ring them back after I'd spoken to my partner. You see, they only seemed bothered about getting as much of what was owed up front, not by any goodwill gesture i could make.
Also, any recomendations as to which dept. i should try to speak to / which option to press when ringing to get the most help.
Thanks.