Cable Forum - View Single Post - Advice needed:NTL's policy when customer is seriously ill.Data protection, bills etc.

Paul K · 20-03-2006, 17:43

Tell them that you will only talk to a manager/ team leader as only they will be able to help you sort this out. If they are unwilling to put you through just point out that you aren't complaining about the CS people as you realise that the DPA is a very difficult issue to deal with and that it has to be dealt with by people above the frontline CS people. Unfortunately the response you are getting from the CS people is the correct one because of the DPA issue which is why it is hard to get it worked around and why you HAVE to talk to a manager really to get it sorted.

20-03-2006, 17:43	#5
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: Advice needed:NTL's policy when customer is seriously ill.Data protection, bills etc. Tell them that you will only talk to a manager/ team leader as only they will be able to help you sort this out. If they are unwilling to put you through just point out that you aren't complaining about the CS people as you realise that the DPA is a very difficult issue to deal with and that it has to be dealt with by people above the frontline CS people. Unfortunately the response you are getting from the CS people is the correct one because of the DPA issue which is why it is hard to get it worked around and why you HAVE to talk to a manager really to get it sorted.