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Originally Posted by Paul
Did you ask to speak with the CS manager? They have fleibility than a lot of the CS staff are allowed. Ultimately you may need to prove the account holder is unable to communicate (signed letter from doctor) as the DPA is there to protect people, unfortunately though in cases like this it can be more of a PITA than anything  |
I said at the start of the conversation that I'd probably need to speak to a manager, due to the trouble my partner had.
The adviser just didnt seem willing however, even when I asked question they couldnt/wouldnt answer. (where i work if you cant or wont help, you pass on even if the customer doesnt directly ask for a manager.)
Should we specifically ask for a manager. Would they then
have to pass us onto one??