Cable Forum - View Single Post - Advice needed:NTL's policy when customer is seriously ill.Data protection, bills etc.

Paul K · 20-03-2006, 17:19

Did you ask to speak with the CS manager? They have fleibility than a lot of the CS staff are allowed. Ultimately you may need to prove the account holder is unable to communicate (signed letter from doctor) as the DPA is there to protect people, unfortunately though in cases like this it can be more of a PITA than anything

20-03-2006, 17:19	#2
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: Advice needed:NTL's policy when customer is seriously ill.Data protection, bills etc. Did you ask to speak with the CS manager? They have fleibility than a lot of the CS staff are allowed. Ultimately you may need to prove the account holder is unable to communicate (signed letter from doctor) as the DPA is there to protect people, unfortunately though in cases like this it can be more of a PITA than anything