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Re: Setting up new account using existing connection
I'd suggest you call ntl customer services. See if they can arrange a transfer of the existing service without the engineer attendance. Realistically they probably can't do a thing until the existing account expires (I'm assuming the current account holder has given proper notice to end his contract).
make sure in any confusion caused by your contacting ntl again over this that ntl don't cancel the 28th installation date, until you know that alternative working arrangements are in place.
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