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Originally Posted by Rone
No one in NTL that really needs to read this forum, ever will.
They have a nice big share of the market, money is rolling in, why spoil your evening reading this lot.
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I don't think any one that matters (ie: can make decisions on spending and resources) reads this forum, on the numerous occasions I've had to go higher up the food chain the person(s) I've spoken too have either never heard of this forum, or say things like 'I really don't have time - just tell me'
The *only* person that has ever mentioned this forum from NTL was a lady that rang me after the team here had put me in touch, and my low power level prob was sorted, she asked me to reply to the thread I had started to show that they had fixed it.
NTL won't get heavily involved with something that has as much moaning as here, I was involved with the 'Scream' forum in the days of Localtel (anyone remember them !) and we got Localtel execs onside and had a few meetings, but once they saw the level of disatisfaction they gradually backed away until the firm was eventually sold to Tiscali I think.
Firms will much prefer to pass off compaints to their tech support lines, and have you pay for the sheer joy of queuing to speak to someone who has no technical expertise beyond whats written down in front of them - NTL are by no means alone in this - its sadly the norm these days.
Its now patently obvious that money and/or expertise is the problem, and I doubt very much if either will be improved by much in the near future.
If you need a reliable net connection, and you live in certain areas of the country, then you need to look elsewhere than NTL, they are just not competent enough.