Quote:
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Originally Posted by Russ D
My apologies - I didn't realise certain people were suffering from a humour bypass today.
Ntl are aware of people's issues. The team don't need to comment on this IMO. There are obviously problems with people's speed and it's up to ntl to deal with it.
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I think you would have a humour bypass aswell if you are paying for something you are NOT getting.
To say NTL are aware of people's issues is fine. But it would be nice of them to actually do something about it, instead they posted a complete bull**** statement that just made it out that its all the customers fault and then goes on to highlight how good they are
.
I have given them till the end of the month to sort my connection or they will lose my service completely. Not bad is it to upset a customer and drive them away in less than a month.
Before anyone says have you reported this
yes i have.
Network checked the area no fault found on transmission.
Technical support blamed first
my router then
my pc had spyware then the fact that
my pc uses Linux. Notice the
MY in all that, they would not admit that there was a UBR capacity problem.
" i found that out through other means"
Taken from NTL's responce to your request.
- The source and location of the data you are downloading from the Internet and the connection speed of that source, e.g. websites, email, peer to peer, streaming
- The processing power of your PC and whether it is optimised, updated and virus-free
- What else is running on your PC, especially other Internet applications
- USB is a lower capability method of connection than Ethernet, and may be shared with printers, cameras, etc. ntl recommends the use of a 100Mbps Ethernet with its super-fast connections
- Potential congestion on the ntl network at particularly busy times of day "in my case all times of the day"
I have been assured that it will be fixed at the end of the month, If its not then its goodbye NTL and thanks for all the fish.
So Humour problem i think not. NTL problem YES and will NTL do anything about it
the jury is out on that at the moment.
My speed at this moment
Sun, 19 Mar 2006 12:07:20 GMT
1st 128K took 1891 ms = 69314 Bytes/sec = approx 577 kbits/sec
2nd 128K took 2031 ms = 64536 Bytes/sec = approx 537 kbits/sec
3rd 128K took 2188 ms = 59905 Bytes/sec = approx 498 kbits/sec
4th 128K took 1656 ms = 79150 Bytes/sec = approx 659 kbits/sec
To repeat this test from the source server click
here.
Boy i feel better after that.
---------- Post added at 12:09 ---------- Previous post was at 12:07 ----------
Quote:
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Originally Posted by IanUK
Quote:
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Originally Posted by Russ D
Ntl are aware of people's issues. The team don't need to comment on this IMO. There are obviously problems with people's speed and it's up to ntl to deal with it.
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There wouldn't be much point in the team raising these growing issues, this was raised a few months back and NTL gave them a statement if you remember that basically said that everything was fine and amounted to little more than an advert for how wonderful they were - complete waste of time - the only thing to do if you are suffering is complain - when they do nothing - leave, thats what many of us are doing (or in my case looking to do when the time is right)
NTL have no customer care when it comes to their obviously oversubscribed network, that much is obvious, the only thing left to do is hit them financially and leave. |
Good post
