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Originally Posted by Rob C
 to Cable Forum 
... and thus we do not know the sampling or testing criterai used against which they have judged results. |
From the report:
We asked 21,067 members of our online Which? survey panel about their ISP providers in terms of overall satisfaction; connection, reliability and speed; ease of use; customer service; and technical support. Thank you to all 15,538 who took part.
---------- Post added at 13:44 ---------- Previous post was at 13:32 ----------
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Originally Posted by Toto
So who came out on top then?
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Here is an abstract of the Best Buy Guide from the report. Note that the results are broken down into four different types of service - 512kbps services, capped and uncapped. And services that are faster than 512kbps, both capped and uncapped.
Our Best Buys don’t just have to do very well for overall customer satisfaction – they also have to score top marks for service and be more than average for ease of set-up, connection speed, reliability and technical support.
MetroNet did very well in every key area. Its pricing is complex, but customers gave it top marks for value.
Freedom 2 Surf scored well in all categories and was rated above average for support. [...] It also rated highly on value for money.
Zen Internet did well on most points, but at £24.99 a month for a standard 512Kbps service it’s certainly on the pricey side.
Nildram was rated only average on value for money but did well on all other key points.
Eclipse did well in most key categories, although it didn’t score as highly as some other Best Buys for value for money.
PlusNet scored well on all the main ratings. Its Broadband Plus service comes at speeds of up to 2Mbps for £14.99 a month. Technically there’s no cap on usage, but PlusNet states that the product is not suitable for data heavy applications or large downloads, so we regard this as a form of cap.
Waitrose [...] scored well in most areas