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I've used ntl for my broadband for years, and it's generally been fine. It's difficult to get a true perception though as most people who come to forums like this are seeking help or guidance, whilst those that are happy keep quiet - that's human nature. There is a risk that gets repeated with Which? reports, which unless you are a subscriber can't be seen by us mere mortals, and thus we do not know the sampling or testing criterai used against which they have judged results.