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Originally Posted by Mick Fisher
So yes I reckon you got fobbed off big time. Don't feel bad though, if you had DSL they would just tell you they have raised the matter with BT and that would be the last you would hear of it.
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I had a very similar experience with Indian technical support as the original poster. I had intermittent loss of connection several times a day. Sometimes they would last for only a few seconds, some for 20-30 minutes...
Everytime I called them was told it was working fine... In the end I spoke to customer services and told them I wanted a cable modem rather than the STB. Since then I haven't experienced any problems though it cost me £50!
I never had a problem with DSL... in fact I still have my DSL modem 5 years old and still going strong.
Tim