Cable Forum - View Single Post - am i being fobbed off by indian call centre

Invicta59 · 18-03-2006, 10:35

I attempted to upgrade to the 10mb service. After one week of not receiving it I was told by an Indian lady that there were upgrades going on in my area. After two weeks of not receiving it I was told by an Indian lady that there was planned maintenance going on in my area. On the third week I was told by an Indian man that I wasn't receiving the full 10mb because I was running programs on my PC (which is really all I have it for, oddly enough!)

When I got through to an nice Scottish customer service lady, she put me back on the 2mb, refunded me the money I'd paid for the service I'd never received, and gave me 50% off my broadband for 3 months as a gesture of goodwill.

God knows how India ever got an IT industry - they certainly don't deserve one

18-03-2006, 10:35	#12
Invicta59 Inactive Join Date: Jan 2005 Posts: 14	Re: am i being fobbed off by indian call centre I attempted to upgrade to the 10mb service. After one week of not receiving it I was told by an Indian lady that there were upgrades going on in my area. After two weeks of not receiving it I was told by an Indian lady that there was planned maintenance going on in my area. On the third week I was told by an Indian man that I wasn't receiving the full 10mb because I was running programs on my PC (which is really all I have it for, oddly enough!) When I got through to an nice Scottish customer service lady, she put me back on the 2mb, refunded me the money I'd paid for the service I'd never received, and gave me 50% off my broadband for 3 months as a gesture of goodwill. God knows how India ever got an IT industry - they certainly don't deserve one