Thread: am i being fobbed off by indian call centre
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Old 18-03-2006, 10:20   #11
sollp
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Re: am i being fobbed off by indian call centre
Quote:
Originally Posted by Chrysalis
Understood, but why do they insist on it when the customer has done these checks before they ring up. I know for sure now that we are going to be charged I wont be having them wait for me to reboot my pc etc. whilst the clock is ticking on my phonebill so all that will be done before I ring them, and that I expect them to skip that part of their diagnostics and go on from there. Its not rocket science.
Agreed, i know they won't deviate from the script at times, i've experienced calling them myself knowing there is a fault and had them telling me everthing was ok when i knew there was a fault, but the guy wouldn't have it as the tools he was using was saying the upstream was connecting to the UBR. Think its was a dodgy connection on the ethernet port on the modem,(was some time ago now) thats was causing the fault. I was calling on the behalf of a customer to get the modem replaced.

---------- Post added at 10:20 ---------- Previous post was at 10:18 ----------

Quote:
Originally Posted by Mick Fisher
>i truly feel like a valued customer

There was a time when the customer was always right, even when they were wrong.

With Ntl the customer is always wrong, even when they are right.

It seems the Indian call centre only exists to make money for Ntl for when you gotta pay for the call. Up to now they have just been practising for the big day.

So yes I reckon you got fobbed off big time. Don't feel bad though, if you had DSL they would just tell you they have raised the matter with BT and that would be the last you would hear of it.

ALL communications companies SUCK big time. Tis the nature of the beast.
I'll extend that to ANY company. They all spout the usual rubbish about putting the customer first then fail at the most basic hurdle
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