Re: am i being fobbed off by indian call centre
1)What, specifically, is your issue? internet keeps losing connection and giving page not found errors and 360 keeps getting disconnected on xbox live using different games
a) Is there a specific time that this issue is most prevalent? seems rather random
b) How long has this issue been going on? (days, weeks, months etc) the internet losing connection has been happening since i got reconnected at my new addy 18 months ago but its only since i got my 360 in feb that it started to bother me due to the online gaming (used to be ok at my old addy with the same modem when i used to play my ps2 online!
2) Do you have cable TV? If so, is there any reception degradation? no cable tv.
3) Have you contacted customer support about this problem? If so, what did they say? that is in my 1st post on this thread
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?) tried running xbox live through router as well as straight from the modem.powered down all equipment and unplugged etc etc
5 Who you are and what you have
a) Where in the country are you? nottingham ng5
b) What is your operating system? xp home
c) What is your home network setup? Provide details. belkin wireless router
d) If you have more than one computer, is the problem occuring on all other machines? just have laptop
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting? i use the xp firewall and i tried with it on and off
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