i posted earlier about my cable probs and i ended up calling the broadband support.
basically i told them that my internet keeps cutting off and online gaming is nigh on impossible what with keep getting disconnected.i also told them that i had been with them 6 years using the same modem and could that be the problem?
anyway,1 cs was quite rude and would not send out an engineer because the modem was working.i tried my best to explain that it was an intermittent fault but she is telling me that the modem and connection is perfectly fine!
well after trying to explain to this woman that things were not quite right she put me on hold to speak to a manager.i waited a few mins then i was hung up on
2nd call to broadband support seemed to go better.the bloke had me do a speed test which showed i dl at 114kbs.he then said that i was on the wrong ubr server and that was my problem.he then told me to turn off my modem etc while he switched the ubr server.
after the ubr server was switched i then got 125kbs download on the test.he said that the problem should be fixed.
basically i just want to know if the ubr server thing is a genuine problem or was he just fobbing me off?
i would really appreciate any help from someone that understands this because i'm unsure
cheers in advance