Thread: Connection Drop Nottingham
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Old 17-03-2006, 14:25   #15
Stuart
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Re: Connection Drop Nottingham
Quote:
Originally Posted by carlosnotts
just been on to indian call centre about my probs and the bloke says i was on the wrong ubr server.
says it should be ok now the ubr server has been changed for me.
i wonder if i've been fobbed off?
best go an try some online xboxing in a minute.
I am sure one of our NTL staff will be along to correct me, but IIRC, your modem is *physically* connected to a UBR card. This card is inside the UBR. Therefore, to move you to another card would require an engineer to visit (as your cable would have to unplugged, then plugged into the new card).

Moving your connection to a new UBR would require the network to be redesigned in your area. This incurs an awful lot of expense for NTL, and they wouldn't do it purely on the say so of one Customer Services person.

So, yes, you probably have been fobbed off, and I would recommend you report it. http://www.cableforum.co.uk/board/forumdisplay.php?f=81
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