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Originally Posted by charliep
I expressed my dissatisfaction with the slow speeds on NTL's web site, this was their reply....
Please accept my apologies for the problems you are experiencing with your broadband connection.
I have looked into your situation in more depth and I can see that there are some network issues in your area. These would cause the problems that you have been facing, (dropped connections, slow browsing and downloads). At the moment there is no work scheduled to resolve this issue.
ntl is committed to provide all it's customers with the highest quality service possible. I am sorry that I cannot provide you with more information on when any work to upgrade the network will be carried out.
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Thats amazingly bad service, I'd send back something like this:
'I have looked into your Company in some depth and can see that you are generally quite useless in the area of network management, this would cause the problems with customers that you have been facing (Large phone queues, indifferent staff and withdrawing free phone numbers). At the moment I find I am unable to pay you.
I am commited to providing all of my suppliers with the same high level of service, I am sorry that I cannot give you any more information on when I will resume payments to you at this time.'