Cable Forum - View Single Post - Speed Issue

charliep · 17-03-2006, 09:11

I expressed my dissatisfaction with the slow speeds on NTL's web site, this was their reply....

Please accept my apologies for the problems you are experiencing with your broadband connection.

I have looked into your situation in more depth and I can see that there are some network issues in your area. These would cause the problems that you have been facing, (dropped connections, slow browsing and downloads). At the moment there is no work scheduled to resolve this issue.

ntl is committed to provide all it's customers with the highest quality service possible. I am sorry that I cannot provide you with more information on when any work to upgrade the network will be carried out.

17-03-2006, 09:11	#71
charliep Inactive Join Date: Mar 2006 Posts: 13	Re: Speed Issue - Nothing left to do but leave NTL? I expressed my dissatisfaction with the slow speeds on NTL's web site, this was their reply.... Please accept my apologies for the problems you are experiencing with your broadband connection. I have looked into your situation in more depth and I can see that there are some network issues in your area. These would cause the problems that you have been facing, (dropped connections, slow browsing and downloads). At the moment there is no work scheduled to resolve this issue. ntl is committed to provide all it's customers with the highest quality service possible. I am sorry that I cannot provide you with more information on when any work to upgrade the network will be carried out.