Cable Forum - View Single Post - Major Billing Headache

etccarmageddon · 16-03-2006, 15:04

I personally think, assuming your side of the story is everything (as there are 2 sides to every story!)... if it was my company the most sensible solution would be to clear your account and start again. ie. put you in a position where you are charged from today onwards and write off any charges prior to today. I think that makes sense as if you can not charge a customer correctly and have overcharged them substantially then you should do the decent thing and offer some kind of good will. and to be honest that probably would be giving you more than you deserve BUT it's better to do that than short change a customer (in terms of service).

nice plug on the web site, we'll all steer clear of north yorkshire in case we get our backsides kicked!

16-03-2006, 15:04	#22
etccarmageddon Inactive Join Date: Jun 2003 Location: Manchester Posts: 5,638	Re: Major Billing Headache - Please help I personally think, assuming your side of the story is everything (as there are 2 sides to every story!)... if it was my company the most sensible solution would be to clear your account and start again. ie. put you in a position where you are charged from today onwards and write off any charges prior to today. I think that makes sense as if you can not charge a customer correctly and have overcharged them substantially then you should do the decent thing and offer some kind of good will. and to be honest that probably would be giving you more than you deserve BUT it's better to do that than short change a customer (in terms of service). nice plug on the web site, we'll all steer clear of north yorkshire in case we get our backsides kicked!