er hangon a mo, the OP came here with a problem created by ntl, yet we seem to be having a go at the OP for being upset at ntl's performance
It's up to the OP if he chooses to accept our offer or not. As it is he has, but it's quite reasonable for him to have delayed that when he was waiting for a call back that he'd been promised would ocurr. I can also understand that there is a reluctance to ask third parties, such as CF, to handle private customer details when realistically a new site member knows less about us than they do about ntl (we are trustworthy, honest
).