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Originally Posted by etccarmageddon
I think you're deliberately doing your best to let them make the hole they have dug even bigger so you can increase your chances of compo. why else would you decline the assistance offered by cable forum.
why else would you be enduring this:-
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To be blunt, why the hell shouldnt I? This has been ongoing now since Dec 05, ive been as nice as pie with NTL about all of this so far, but its gone too far. If they continue to dig a bigger hole is that my fault? Its them who continue to break promises, not me! I have as it happens contacted the Forum team, but to be honest that shouldnt grant NTL a 'get out of jail free' card.
I have been promise TWICE to expect phone calls from managers and so far that hasnt happened. Prinicple - think about it, should they be allowed to get away with this time after time?
The guys here on the forum are fantastic and they really do provide an awsome service - I just cant help but feel though that its granting NTL an easy way of sorting out problems that they should be able to deal with at a CS level.
NTL's screw ups have made me look like an idiot in the eyes of my partner. I asked her to add the Internet connection to the account when I moved in, its her they are trying to 'steal' hundreds of pounds worth of money from that they dont have any right to collect. You really expect me to let them off after all this - especially when its ME that has tried to reslove this issue over six times now!?
---------- Post added at 14:29 ---------- Previous post was at 14:25 ----------
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Originally Posted by Neil
You're not entitled to any compensation with a residential BB service.
If you had a business package, there would be Service Level Agreements (SLAs) in place so that if predetermined standards are not met then there are procudures in place to deal with this.
There's nothing in place with (any) residential service.
I must be honest & say that if I were ntl I would tell you a big fat no, & if you asked to be disconnected/threatened to go to BT/Sky etc I would arrange the disconnection myself.
Your attitude stinks, I know you have been messed around by ntl (who hasn't?), but you have been offered the chance to get it resolved, but I don't think you want it resolved quickly, I think you are happy for it to drag out in the hope of a bill reduction so that make you appear like a freeloader.
You have been rude to the people on this board, & I don't personally appreciate that, these people have offered to help you in their own free time & yet you don't have the decency to thank them?
Poor, very poor.
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Hang on, how have I been rude to anyone? You might find that ive THANKED people for thier offers to help via PM's.
ThankYOU very much!
And for the record I have already taken the offer of someone for help, prior to your post, might have been worth checking that out before accusing me of freeloading! Were talking a 48 hour wait... I havent been holding out for months and months!
I really cant understand how your having trouble understand why im so friggin ****ed here. If I promised to call one of my clients via my business I would call them. Simple!