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Originally Posted by chrisjones
Ok I guess its like this...
I want compensating - Ive been mucked about left right and centre, overcharged to the point of oh so nearly causing my partner SERIOUS financial issues.
NTL owe me bigtime and im not backing down until I feel I have been compensated to a decent level, be that an upgrade in service, reduction in my current service price - whatever it maybe I feel its time for NTL to start paying for the screw ups!
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You're not entitled to
any compensation with a residential BB service.
If you had a business package, there would be Service Level Agreements (SLAs) in place so that if predetermined standards are not met then there are procudures in place to deal with this.
There's nothing in place with (any) residential service.
I must be honest & say that if I were ntl I would tell you a big fat no, & if you asked to be disconnected/threatened to go to BT/Sky etc I would arrange the disconnection myself.
Your attitude stinks, I know you have been messed around by ntl (who hasn't?), but you have been offered the chance to get it resolved, but I don't think you want it resolved quickly, I think you are happy for it to drag out in the hope of a bill reduction so that make you appear like a freeloader.
You have been rude to the people on this board, & I don't personally appreciate that, these people have offered to help you in their own free time & yet you don't have the decency to thank them?
Poor, very poor.