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Originally Posted by Pinkypants
You need to get in contact with Technical support not customer services if you wish to get it resolved.. if customer services wont do the free upgrade, then thats the only viable option.
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Hi pinky
I did phone technical support 1st and thay were insisting that the modem was not faulty, I knew there was a problem as i read about it in another forum, after a fruitless half hour on the phone to the out of uk tech support, I then called customer services who transferd me to a UK based tech support guy and he imedialely booked me a call out and lo and behold a nice new modem for free, I had to be very insistant it was the modem, and it did help that i am a computer technician by trade so thay could not fob me off with the ususal its something in your computer stuff. However I must add that this was before the firmware upgrade was avilible so thay may not be so keen to give the free modem now, unless of course you have had the firmware upgrade and your still getting issues, then you should have a case, after all why should you have to pay for an upgrade to a modem that is not working, I can understand the charge if you just wanted a snazzy new modem because you fancyed one but not if the modem is broken.
Cliff C