Cable Forum - View Single Post - Speed Issue

Robjones23 · 14-03-2006, 16:45

So I just called up CS and spent an hour on the phone to a guy who was really helpful. We tried:

Restarting SACM
Connecting direct (removing router)
Two different PC's

With no affect at all, my download speeds were always less than 20KB and sometimes only 800BYTES/sec!!!

Then he gave me another proxy which is no help as I use VPN connections and have some other apps that don't use a proxy. the download speed increased (surprise!) to about 850KB/sec - this is all well and good for IE, but of no use for anything else!

Then the LIES came! He told me that the setting I just changed affects the whole system and that everything I do would now go through the proxy, he reeled off some other bits, including newsgroups.

I told him we'd just setup a proxy on port 8080 and newgroups use port 119 and how can that be? He umm'ed and arr'ed a little bit and then changed the subject.

He also told me that all my games would now go via the proxy.... HHHRRRRMMMMMMM someone wanted me off the phone

There's a definite problem in my area, he admitted that at least and did say he was filling out the form to get it investigated (SK8 area - South Manchester) but I don't see why he couldn't just say that my connection would be slow until they fix whatever is broken.

Sooooooo, my thoughts? I'm still going to move to BT because NTL have lied to me every time I've called over the past few months. They keep telling me to try again in two weeks, it'll be fixed. That my area is going to be upgraded next week, that they are upgrading all the network...... blah blah blah.....

I just want someone to take ownership of a problem and get it resolved, then call me back to let me know! I don't care how long it takes, just be honest and tell the truth!

14-03-2006, 16:45	#28
Robjones23 Inactive Join Date: Jan 2004 Posts: 30	Re: Speed Issue - Nothing left to do but leave NTL? So I just called up CS and spent an hour on the phone to a guy who was really helpful. We tried: Restarting SACM Connecting direct (removing router) Two different PC's With no affect at all, my download speeds were always less than 20KB and sometimes only 800BYTES/sec!!! Then he gave me another proxy which is no help as I use VPN connections and have some other apps that don't use a proxy. the download speed increased (surprise!) to about 850KB/sec - this is all well and good for IE, but of no use for anything else! Then the LIES came! He told me that the setting I just changed affects the whole system and that everything I do would now go through the proxy, he reeled off some other bits, including newsgroups. I told him we'd just setup a proxy on port 8080 and newgroups use port 119 and how can that be? He umm'ed and arr'ed a little bit and then changed the subject. He also told me that all my games would now go via the proxy.... HHHRRRRMMMMMMM someone wanted me off the phone There's a definite problem in my area, he admitted that at least and did say he was filling out the form to get it investigated (SK8 area - South Manchester) but I don't see why he couldn't just say that my connection would be slow until they fix whatever is broken. Sooooooo, my thoughts? I'm still going to move to BT because NTL have lied to me every time I've called over the past few months. They keep telling me to try again in two weeks, it'll be fixed. That my area is going to be upgraded next week, that they are upgrading all the network...... blah blah blah..... I just want someone to take ownership of a problem and get it resolved, then call me back to let me know! I don't care how long it takes, just be honest and tell the truth!