[chrisjones]

Hi,

Ok bare with me this is a long one!

In December 05 I had 2mb Broadband added to my GF's acc (I am named on the acc). For some totally unknown reason a member of CS took changed the name on the billing details. Called them up the same day to adjust the name, was told it was done. Actually NOTHING was done so no DDebits went of for Dec and Jan. Feb came around and NTL send this email:

Notification of Direct Debit Amount Due

The Direct Debit payment with respect to your ntl:home internet account is now due for £123.40 and will be collected on or immediately after 03/03/2006. Please note that no action is required as payment will be taken automatically.

For any questions relating to this mail, please contact your ntl:home customer management centre or visit the ntlworld.com website. Please do not reply to this e-mail as the address is used only for outgoing mail.

....

Now it doesnt take a huge amount of thinking to work out that bill cant be right for a 2mb service installed in Dec 05. Called them up and found that they were trying to charge for a 1mb AND 2mb line to our house and not only that.... they STILL had the DDebit details wrong, the same details that were 'changed' in Dec. Ask to speek to various depts, they assure me the 1mb acc has been removed and I get two months credited back to my acc for the mess around.

Back to today and this email arrives.

Notification of Direct Debit Amount Due

The Direct Debit payment with respect to your ntl:home internet account is now due for £116.40 and will be collected on or immediately after 31/03/2006. Please note that no action is required as payment will be taken automatically.

For any questions relating to this mail, please contact your ntl:home customer management centre or visit the ntlworld.com website. Please do not reply to this e-mail as the address is used only for outgoing mail.

.....

Err £116 for 1 months worth of 2mb aint at all right (No ****! lol) so I call up CS to be told that im being charged for a 1mb AND 2mb line still! I didnt go ballistic at the CS guy I cant stand people that do that, but I did explain that im not at all happy and that something needs sorting out asap... only to be told that I cant talk to anyone as everyone is in a meeting! The cheek!

Please if anyone can kick some NTL ass I would appriciate it as im ready for jacking the service in today as I have more than sufficient grounds to terminate the agreement.

Cheers one and all.