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Originally Posted by tomb123
i was assuming that "up to" was a cover against periods of high contention i.e. early evening, so 10mb at 9am was no problem.....
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Ntl (just like any other ISP) cannot guarantee you a constant speed. If you feel you are not getting what you are paying for then that's a matter for you to take up with ntl.
Reading this site should tell you that some people feel unhappy with the performances of their service - at the same token there are people who are happy with it, and I'm one of them.
You need to decide for yourself and not listen to what others say. This site has 2 speed tests, so you should be able to make an informed decision for yourself.
And a note to anyone thinking of turning this thread in to another bitchfest about ntl's 10meg service - don't. There are enough threads here to do that on without hijacking this one.