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Originally Posted by Acathla
my concern is if NTL had come to me 3 months ago (even this month) and said 'oops we err'd and we forgot to charge you can we charge you from start of '06 and call it quits?' i would have probably been more than happy to agree. point being, if I was going to be charged line rental I would have cancelled the same time as my TV.
they cant take my money without consent. I have given permission to NTL to take the DD amount assuming it is around the same amount every month. they have increased my bill without notice and i feel i deserve an apology and await a manager callback to sort this out.
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well let us know how you get on, but the whole point of a direct debit, over a standing order, is that the amount can vary, provided they inform you of the amount they are taking. You say 'without notice' - your bill 'is' the notice.
I can't get my head round how you have had 9 months free phoneline & still think NTL are at fault
- as Incog would say, time for me to 'unsubscribe'
