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Originally Posted by Acathla
they cant take my money without consent. I have given permission to NTL to take the DD amount assuming it is around the same amount every month. they have increased my bill without notice and i feel i deserve an apology and await a manager callback to sort this out.
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But you
have given them consent to take the money, that's the whole point of the DD scheme, all a company has to do is give you notice of when and how much they will be taking. A DD is not a fixed amount each month, the amounts are variable and as a side note this is why it's important to check your bank statement and bills every month.