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Originally Posted by Acathla
ok but should the money be taken from me without prior notice??
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The billing system that you are on automatically sends out a bill every month and on this bill should be the amount to be claimed and the date so in that respect then you have been notified of the charges and given notice.
Banks and Building Societies do refund to customers under the DD indemnity so you could claim back via that however ntl would look to claim the money by other means from you so you'd be back to square one as technically the only error is that the line rental wasn't applied back in 2004 when the tv was cancelled.
I do sympathise with you as this may have come as quite a surprise but as I said earlier it all does look correct to me. Maybe if you aren't using the telephone line a lot then look to cancelling that and get yourself a cheap PAYG mobile deal instead.