[Acathla]

If you pay by standing order, it is up to your bank to send the payment. If you pay by direct debit, it is up to the payeeââ‚ƚ¬Ã¢â€žÂ¢s bank to call for the payment, but you will rightly look to your own bank/building society to ensure the smooth running of any direct debits. Mistakes and errors are covered by the direct debit guarantee.

The direct debit guarantee applies to all banks and building societies taking part in the direct debit scheme. It says that:
# If there is a change in the amount to be paid or the payment date, the person receiving the payment (the originator) must notify the customer in advance.
* If the originator or the bank/building society makes an error, the customer is guaranteed a full and immediate refund of the amount paid.
* Customers can cancel a direct debit at any time by writing to their bank or building society.