Thread: grrrrrrr ntl!
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Old 13-03-2006, 19:04   #1
Acathla
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Join Date: Jun 2003
Posts: 1,354
Acathla has reached the bronze age
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grrrrrrr ntl!
So i got like home from work today and I have a bill for my telephone of £35.06.
Bear in mind all my previous NTL bills for telephone have been no more than £3 this has come as quite a shock.

I used to have NTL phone, tv and BB but dropped tv in march 2004.

I have not been charged a phone line rental and only BB since 2004 and when i cancelled tv i wasn't told a line rental charge applied.

Turns out today I have been charged 07 Jan - 15 mar Telco line rental of £24.06 and 16 mar - 15 apr £10.50 suddenly jumping my bill to £34.56 as opposed to average £2.

I called NTL and spoke to Lucinda who was extremely helpfull. She said NTL had wrongly not charged me and so had decided it was about time they changed to charge me line rental back dated to the start of the year.

I tried to explain under the DD policy NTL had broken the agreement and had wrongly charged me without prior notification and Lucinda had agreed to raise a complaint for me (i am expecting a manager call back within 24 hours).

How can NTL suddenly change what they charge me? As far as I can tell, this money has now left my account and it's going to be a struggle to get it backm but hell I will fight with all I have to get it back.

I have given my 30 days notice on my phone line and NTL better stick to it.

Lucinda has said to me it was an NTL mistake that I havent been charged, but as far as I am concerned, NTL have broken their DD agreement and over charged my without my concent and if I dont receive suitable reimbursement I will report NTL to the DD strandards commision (when I find out who they are!)

I have had many years with NTL and have not been one of those who have bitched and moaned about them but suddenly they take £34 more than I have given them permission to take and in my eyes have borken the DD agreement which does not prove good for customer relations.

What do people think? am I being harsh? Have NTL indeed broken the DD agreement in a sudden charge becasue they made a boo boo?

Lets see what is said if the manager indeed calls me back. Pain in the back side tbh!!!
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