Had an on going speed issue now for about 2 months. I'm on a 10mb connection and doing the speed test proves this...
Quote:
Mon, 13 Mar 2006 10:42:19 GMT
1st 512K took 454 ms = 1127.8 KB/sec, approx 9293 Kbps, 9.08 Mbps
2nd 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
3rd 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps
4th 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
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However this is only when connecting to NTLs own Network/hosted Sites. The second I access anything away from NTL's own servers the speed drops dramatically. The adslguide speed test shows I'm connecting at about 512k. The last couple of days I've only had downloads of about 7/9k
(including from newsgroups, Apple and Microsofts sites) which is useless for me as I do a lot of work from home and Remote Desktop into multiple PCs. Trying to do it this morning and can't stay connected to a machine longer than 20 seconds.
I've phoned tech support about 6 times in the last 2 months, had 3 enginees come and look at the equipment. They've changed my modem to the new blue one, the second engineer put a 15db actuator? on the end. The 3rd one took my modem and plugged it straight into the green box down the street. All 3 have said there's nothing wrong with the equipment at all. I've tried it with Xbox360 downloads, 2 Windows XP machines, a Solaris box and a Mac Laptop and it's still the same (all 3 have been tried via the Linksys wifi 54g router and plugged straight into the modem).
I've even been contacted by Fault Management Escalation but that's dried off since they escalated it to Network Support. I emailed them 2 days ago with no reply and can't phone because their number was always with held.
Is it back down to 2mb adsl for me until my exchange is upped to 8mb or is there anything else I can do to get NTL to fix this? I'm in South Manchester (Stockport) if that helps at all.
Thanks in advance