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Originally Posted by Neil
That is something that ntl have never managed to grasp I'm afraid.
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We'll not everyone, there are some people who work there that treat people how they would be liked to be treated in the same situation.
I work in a company similar to NTL, we got a standard salary then 5k bonus depending on performance, where not just talking nutrition here, we are also talking ownership of customers problems, delivering a first time resolution etc.
Why don't they adopt that approach. People moan about bonus as they seem them unrealistic to get, but I constantly get 90-100% of mine because I am focused to get it, its achieveable if you do your job correctly.